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  • Key Care Hospice was founded by people who’ve had the experience of a loved one on hospice.

    bussmGuided by these experiences with what we knew could be even better, we created Key Care Hospice – “The Care that sees you through.”

    Through the tough decisions, the heartfelt desire for the best possible care, and the need for support, counsel and relief from pressures of caring for a loved one during a time of increasing need.

    Key Care is a Medicare-approved program that provides the option of hospice care services to terminally ill people who have reached a point in life where treatment and cure are no longer an option. Our primary objective is to provide medical pain and symptom management, personal care, social services, and spiritual comfort.

    Caregiver and family support is also a key component of Key Care’s hospice services. Caring for a loved one and wanting the best care possible can be a time and energy consuming responsibility. Key Care’s experienced social service team provides needed resources to give support and relief for caregivers and families. In many cases, identifying resources that caregiver’s were not aware are available.

    Because each person and their support group are unique, Key Care does not take a “cookie cutter” approach but individualizes care and support to best serve the patient and their caregivers.

    Key Care makes a promise and a commitment to the patient and their family to provide the best care possible, which often requires that we go beyond what most hospices are willing to provide. Fulfilling our promise and honoring our commitment has made Key Care Hospice one of the leading hospices in the region.

    Meet the Key Care Team

    Philosophy of care

    Comfort and Quality of Life are the promise. Dignity, Compassion, Respect, Humanity, and Family are the foundations upon which we deliver that promise.

    Service Areas

    Westmoreland, Indiana, Fayette, Washington, and Allegheny Counties

  • Can Key Care help me if I don’t understand hospice?

    clerksmWe know hospice. We know how difficult the decision to go on hospice can be and how confusing the process may seem. We are a team of caring experienced professionals who can guide you through the decision, the benefit and the process of coming on hospice to make the transition smooth and positive.

    You will feel comfortable knowing that, if hospice is the right program for you or your loved one, you will make the decision that is in the best interests of all who are effected. If hospice is not right the right decision at this time, our team will help you understand your options.

    Do I have a CHOICE when picking my hospice agency?

    You have the final say when choosing your hospice agency. All hospice agencies provide state & federal required  services but NOT ALL HOSPICE AGENCIES ARE ALIKE.

    Services provided by a hospice can and should extend beyond the basic medical services required by Medicare. The patient’s and the caregiver’s Quality of life services are important considerations.

    Patient choice is a right, including during the discharge planning process. Offering choice of available and appropriate options is a case management responsibility not only because of the federal regulations mandating choice but also because it is a reflection of advocacy for patients and families.

    The work leading up to preparing options from which a patient can choose closely follows the Case Management Standards of Practice.

    You have the right not to be pressured to choose a preferred agency, especially one owned or operated by the facility discharging you or your loved one.

    Make an informed choice. Know the history of the agency you select. Know the services they offer that are specific to them. Know their track record during required Department of Health-mandated surveys.

    And most importantly, meet the people who will be caring for you or your loved one.

    Can Key Care help me determine if my loved one is a candidate for hospice?

    Anyone can refer a person for hospice, but not everyone qualifies. Because hospice is a specialized benefit, specific criteria has been established to identify people who qualify for hospice services. If your loved one is terminally ill and no longer seeking  treatment and cure, and you observe three or more of the following changes, you may want to talk to your family physician about hospice:

    • Several visits to the emergency room in the last six months
    • Needs an increase in medication to control pain
    • Spends most of the day in bed or in a chair
    • An increase in falls over the last six months
    • Needs additional help dressing, bathing, eating, getting out of bed, or walking
    • Is feeling increasingly tired or weak
    • Clothes are noticeably looser because of loss of weight
    • Noticeable shortness of breath with light activity or while resting

    Your family physician plays an important role in the process because admission to hospice requires an order from a physician. A caregiver or family member can also play an important role by observing changes that may be indicative of a need to consider hospice.

    Each patient is evaluated by a trained medical professional team to determine if the patient meets these criteria. The team includes hospice nurses and hospice physicians trained to identify the appropriate criteria for admission. All hospice agencies must comply with state and federal established guidelines.

    How does my loved one benefit from hospice?

    There are three reasons why hospice should be considered:

     

    Financial**: The hospice benefit covers most costs related to medical care and support services related to the terminal diagnosis that would otherwise be the responsibility of the patient.

    Quality of Care: Though level of care varies with the condition of the patient, each patient is assigned a Key Care team of professionals consisting of:

      • Hospice Physician
      • Registered Nurse
      • Licensed Practical Nurse
      • Certified Nursing Assistant
      • Social Worker
      • Chaplain
      • Volunteer Coordinator
      • Volunteers
      • Patient Liaison

    This team’s primary focus is the comfort and quality of life of the patient and their caregivers. The quality and level of care is higher than is offered under any other insurance plan.

    Quality of Life: Quality of life is the cornerstone of Key Care Hospice. Key Care’s promise and commitment is to improve the quality of life of both the patient and the caregiver(s).

    Patients and their caregivers experience an improvement in their quality of life often beyond what was possible before hospice.

    Can Key Care help my Caregiver?

    Caring for a loved one whose ability to care for themselves is waning is a time and energy, and often psychologically consuming responsibility.

    Key Care’s professional staff can bring some relief to the caregiver(s) by assigning experienced Social Workers who can counsel caregivers about:

    • Organizing their time and responsibilities to relieve stress
    • Arranging for respite services for needed personal time or vacations
    • Identifying and coordinating community and governmental services available to support caregiver responsibilities (Office of the Aging services, Meals-on-Wheels, etc.)
    • Providing Certified Nursing Assistants to relieve some of the patients personal care responsibilities (bathing, feeding, and patient area maintenance)
    • Volunteering to provide needed respite time for errands and personal time
    • Providing a Chaplain to support the spiritual needs of the patient and the family, and bereavement programs to counsel family and friends after the passing for up to 13 months.

    Key Care’s approach to providing individualized care and support based on the patient and caregivers unique needs is why Key Care is “The care that sees you through”

    How do I take the next step to decide if hospice is the right thing to do?

    Review the information included in the section above “How do I know if my loved one is a candidate for hospice” then discuss with your family physician.

    If your family physician thinks there might be reason to evaluate, he/she will write an order for Key Care Hospice’s medical hospice team to evaluate. Once the evaluation is complete, Key Care’s nurse team lead will discuss the options with you and your doctor.

    As with any other medical treatment, it’s important to be aware of your rights. Learn more about your rights as a hospice patient HERE.

    * Patients’ rights to choose providers apply to service providers that are enrolled in the Medicare system.

    ** Covered costs can be specific to your insurance.

     

  • Why have a philosophy of hospice care that begins “Living with…”?

    teachersmLiving with compassion. Living with dignity. Living with respect. Living with family.

    These are the cornerstones of a philosophy and of a mission to be the “Hospice that makes a difference.” and  “The Care that Sees You Through.”

    Why have a philosophy of hospice care that begins “Living with…”?

    Because often people reach a point in life where they feel they are living without.

    Without their independence. Without the special talents, activities, and professions that defined them. Without the interaction and comfort of family life. Without many aspects of their life that make them who they are. And without the quality of life they deserve.

    At Key Care, we approach hospice care differently.

    We understand that knowing who our patients are is important. We strive to know everything that defines them. We believe that understanding the aspirations and expectations of our patients is the key to personalizing palliative care and quality of life.

    We don’t take a “cookie cutter” approach. Care plans are individualized to the patient’s status, environment, and diagnosis. Each patient is assigned a team that includes:

    • Hospice Physician to develop and monitor the plan of care
    • RN Team Lead to coordinate, assess, and recommend adjustments in the care plan to the physician
    • LPN to execute the medical portion of the plan of care
    • Certified Nursing Assistants to assist in the personal care of the patient and as caregiver support
    • Social Worker to work with the caregivers to identify community resources and government agencies that can provided needed support for the care of the loved one
    • Chaplain

    You have choices to make. Give us a call, email us, or use our online resources to discover how Key Care can help alleviate concerns, questions and start to see you through.

    Read testimonials written by Key Care patients, caregivers, and physicians.